To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Excluded are items damaged by the shipping provider. We take great car in packaging so no damage can occur, in cases a parcel is damaged from the outside immediately take fotos and report it to the shipping provider.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods or extra order goods were a down payment is needed, Custom or Racing products (such as special orders or personalized items), and personal care goods (such as clothing). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The contract arising from the sales process either online in the Shop or other channels is subject to Swiss law (OR) with the exclusion of possible reference of the Federal law over international private law.
The competent court of jurisdiction for all disputes arising from this contract is the court at the registered seat CH-5200 Brugg